Virtual Medicare After Sales Services Policy

Effective Date: September 29, 2025

Virtual Medicare is committed to providing outstanding support and service after your purchase. This policy details the support and assistance available for our customers.

1. Scope of Service

Our After Sales Services include technical assistance, troubleshooting, warranty guidance, and general product inquiries related to items purchased directly from vitalfortllc.com.

2. Customer Support and Contact

Our dedicated customer service team is available to assist you with any post-purchase questions, setup issues, or concerns.

Primary Contact Information:

• Email: Admin@vitalfortllc.com (Recommended for detailed inquiries and warranty claims)
• Business Address: Virtual Medicare , 630 Lake Knoll DR NW Lilburn, GA, 30047

Please include your order number, the product name, and a detailed description of the issue in all communications to ensure the quickest resolution.

3. Product Technical Support

We provide troubleshooting assistance for the operation and use of complex devices (e.g., blood pressure monitors, digital thermometers, or electronic mobility aids) to help you maximize product utility.

• Setup Guidance: Assistance with initial product setup and functionality.
• Troubleshooting: Help diagnosing operational problems and addressing common errors.

4. Warranty Claims (Manufacturer Warranties)

• General: Virtual Medicare acts as a distributor for various manufacturers. Most products are covered by a limited manufacturer’s warranty against defects in materials and workmanship.
• Claim Process: If you believe your product is defective and under warranty, please contact us at  support@virtual-med.co. We will guide you through the specific manufacturer’s warranty claim process, which may involve providing proof of purchase, photos, or sending the item directly to the manufacturer for repair or replacement.
• Duration: The warranty duration varies by product and is determined solely by the manufacturer. We will provide documentation or links to the relevant warranty information upon request.

5. Product Recalls and Safety Information

We are committed to customer safety. In the event of a product recall or significant safety advisory, we will contact affected customers immediately using the contact information provided at the time of purchase. We will follow all guidelines established by the product manufacturer and relevant regulatory bodies.

6. Feedback

We welcome your feedback on our products and services. Your input helps us ensure we continue to meet the highest standards of quality and care. Please direct all feedback to the customer support email listed above.